# Frequently Asked Questions

[How long does it take for the system to log us out automatically?](/tato-docs-en/frequently-asked-questions/after-how-long-does-the-system-automatically-disconnect-us.md)

[How do I run a platform diagnosis?](/tato-docs-en/frequently-asked-questions/how-do-i-diagnose-the-platform.md)

[How do I activate/deactivate a user?](/tato-docs-en/frequently-asked-questions/how-do-i-activate-deactivate-a-user.md)

[What do these criticisms say?](/tato-docs-en/frequently-asked-questions/what-do-these-criticisms-say.md)

[I forgot my password, now what?](/tato-docs-en/frequently-asked-questions/i-forgot-my-password-what-now.md)

[How do I reset a user's password?](/tato-docs-en/frequently-asked-questions/how-do-i-reset-a-users-password.md)

[What do I need to request the OBA badge for my Corporate WhatsApp?](/tato-docs-en/frequently-asked-questions/what-do-i-need-to-request-the-oba-badge-on-my-corporate-whatsapp.md)

[Why did my customer not receive the video?](/tato-docs-en/frequently-asked-questions/why-didnt-my-client-receive-the-video.md)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://portal.tatodesk.com/tato-docs-en/frequently-asked-questions.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.