# Platform

- [Power](https://portal.tatodesk.com/tato-docs-en/platform/power.md): Menu of features related to virtual agents, business routine automation, generative AI, and much more.
- [Chatbot](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot.md): Menu of features related to tato's virtual agents
- [Chatbot](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/chatbot.md)
- [Chatbots](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/chatbot/chatbots.md): Start building your virtual assistant right now to use it on any communication channel.
- [Eval](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/chatbot/chatbots/eval.md)
- [Journeys](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/chatbot/journeys.md): Create reports with access to your virtual agent's services
- [Report](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/report.md)
- [Conversation Report](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/report/conversation-report.md): Search digital, human, and virtual agent support sessions, filtering by custom criteria and exporting full conversations.
- [Conversation Evaluation Report](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/report/conversation-evaluation-report.md): Shows feedback sent by users after interactions with the chatbot.
- [Log Report](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/report/log-report.md): Shows detailed records of events and occurrences generated by the chatbot.
- [Fallback Report](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/report/fallback-report.md): Shows fallback records identified by the chatbot during interactions with users.
- [Dashboards](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/dashboards.md)
- [Sessions](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/dashboards/sessions.md)
- [Volumes](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/dashboards/volumes.md)
- [Evaluations](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/dashboards/evaluations.md)
- [Registration](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/registration.md)
- [Tags](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/registration/tags.md): Register the tags used to mark the user journey in chatbot flows.
- [Additional Information](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/registration/additional-information.md): Register additional information to send to the agent during handoff or to locate a bot conversation more effectively
- [Security](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/security.md)
- [Special Permissions](https://portal.tatodesk.com/tato-docs-en/platform/power/chatbot/security/special-permissions.md)
- [GenAI](https://portal.tatodesk.com/tato-docs-en/platform/power/genai.md): Menu of features related to configuring tato's Generative AI.
- [REGISTRATION](https://portal.tatodesk.com/tato-docs-en/platform/power/genai/registration.md)
- [Prompts](https://portal.tatodesk.com/tato-docs-en/platform/power/genai/registration/prompts.md)
- [Data Catalogs](https://portal.tatodesk.com/tato-docs-en/platform/power/genai/registration/data-catalogs.md)
- [DASHBOARD](https://portal.tatodesk.com/tato-docs-en/platform/power/genai/dashboard.md)
- [Tokens](https://portal.tatodesk.com/tato-docs-en/platform/power/genai/dashboard/tokens.md)
- [WebApps](https://portal.tatodesk.com/tato-docs-en/platform/power/webapps.md)
- [WebApps](https://portal.tatodesk.com/tato-docs-en/platform/power/webapps/webapps.md)
- [Domains](https://portal.tatodesk.com/tato-docs-en/platform/power/webapps/domains.md)
- [Special Permissions](https://portal.tatodesk.com/tato-docs-en/platform/power/webapps/special-permissions.md)
- [Workflows](https://portal.tatodesk.com/tato-docs-en/platform/power/workflows.md): Menu with tools to automate processes and execute asynchronous activities, integrating different stages of the support flow.
- [WORKFLOW](https://portal.tatodesk.com/tato-docs-en/platform/power/workflows/workflow.md)
- [Workflows](https://portal.tatodesk.com/tato-docs-en/platform/power/workflows/workflow/workflows.md)
- [Tags](https://portal.tatodesk.com/tato-docs-en/platform/power/workflows/workflow/tags.md)
- [REPORTS](https://portal.tatodesk.com/tato-docs-en/platform/power/workflows/reports.md)
- [Workflow execution report](https://portal.tatodesk.com/tato-docs-en/platform/power/workflows/reports/workflow-execution-report.md)
- [DASHBOARDS](https://portal.tatodesk.com/tato-docs-en/platform/power/workflows/dashboards.md)
- [Workflows](https://portal.tatodesk.com/tato-docs-en/platform/power/workflows/dashboards/workflows.md)
- [Pulse](https://portal.tatodesk.com/tato-docs-en/platform/power/pulse.md): Menu of features related to monitoring your website's activities via tato's app! For extracting relevant browsing data.
- [ANALYTICS](https://portal.tatodesk.com/tato-docs-en/platform/power/pulse/analytics.md)
- [Analytics](https://portal.tatodesk.com/tato-docs-en/platform/power/pulse/analytics/analytics.md)
- [Web Vital](https://portal.tatodesk.com/tato-docs-en/platform/power/pulse/analytics/web-vital.md)
- [JOURNEY](https://portal.tatodesk.com/tato-docs-en/platform/power/pulse/journey.md)
- [Journeys](https://portal.tatodesk.com/tato-docs-en/platform/power/pulse/journey/journeys.md)
- [REPORTS](https://portal.tatodesk.com/tato-docs-en/platform/power/pulse/reports.md)
- [Sessions Report](https://portal.tatodesk.com/tato-docs-en/platform/power/pulse/reports/sessions-report.md)
- [Events Report](https://portal.tatodesk.com/tato-docs-en/platform/power/pulse/reports/events-report.md)
- [REGISTRATION](https://portal.tatodesk.com/tato-docs-en/platform/power/pulse/registration.md)
- [Tags](https://portal.tatodesk.com/tato-docs-en/platform/power/pulse/registration/tags.md)
- [SECURITY](https://portal.tatodesk.com/tato-docs-en/platform/power/pulse/security.md)
- [Special Permissions](https://portal.tatodesk.com/tato-docs-en/platform/power/pulse/security/special-permissions.md)
- [Survey](https://portal.tatodesk.com/tato-docs-en/platform/power/survey.md)
- [Registration](https://portal.tatodesk.com/tato-docs-en/platform/power/survey/registration.md): Centralize Survey settings.
- [Forms](https://portal.tatodesk.com/tato-docs-en/platform/power/survey/registration/forms.md): Create and manage survey-type research forms.
- [Tags](https://portal.tatodesk.com/tato-docs-en/platform/power/survey/registration/tags.md): Manage tags used to organize surveys and responses in Survey, making it easier to segment and analyze the collected information.
- [Additional Information](https://portal.tatodesk.com/tato-docs-en/platform/power/survey/registration/additional-information.md): Manage custom fields to collect supplementary data in Survey, making it easier to analyze and segment responses.
- [Reports](https://portal.tatodesk.com/tato-docs-en/platform/power/survey/reports.md)
- [Survey Report](https://portal.tatodesk.com/tato-docs-en/platform/power/survey/reports/survey-report.md): View, filter, and export all responses received in survey forms, with access to the full details of each submission and the score calculated per support session.
- [Dashboards](https://portal.tatodesk.com/tato-docs-en/platform/power/survey/dashboards.md)
- [Evaluations](https://portal.tatodesk.com/tato-docs-en/platform/power/survey/dashboards/evaluations.md): Track the performance of evaluations received in survey forms through charts consolidated by day, month, and year, with filters by period, form, and tag.
- [Volumes](https://portal.tatodesk.com/tato-docs-en/platform/power/survey/dashboards/volumes.md): Track the volume of responses received in survey forms by day, month, and year, with individual filters by period, form, and tag.
- [Tab](https://portal.tatodesk.com/tato-docs-en/platform/power/tab.md): Start now creating lists for completion, required or not, in in-person, digital, and ticket support
- [CX](https://portal.tatodesk.com/tato-docs-en/platform/cx.md): Menu of features related to tato's CRM
- [CRM](https://portal.tatodesk.com/tato-docs-en/platform/cx/crm.md)
- [Apps](https://portal.tatodesk.com/tato-docs-en/platform/cx/crm/apps.md)
- [App Management](https://portal.tatodesk.com/tato-docs-en/platform/cx/crm/apps/app-management.md)
- [Apps](https://portal.tatodesk.com/tato-docs-en/platform/cx/crm/apps/apps.md)
- [File Processing](https://portal.tatodesk.com/tato-docs-en/platform/cx/crm/apps/file-processing.md)
- [Data Model](https://portal.tatodesk.com/tato-docs-en/platform/cx/crm/data-model.md)
- [Objects](https://portal.tatodesk.com/tato-docs-en/platform/cx/crm/data-model/objects.md)
- [Security](https://portal.tatodesk.com/tato-docs-en/platform/cx/crm/security.md)
- [Special Permissions](https://portal.tatodesk.com/tato-docs-en/platform/cx/crm/security/special-permissions.md)
- [Workspaces](https://portal.tatodesk.com/tato-docs-en/platform/workspaces.md): Workspaces is the environment where our support interfaces are centralized.
- [Digital Workspace](https://portal.tatodesk.com/tato-docs-en/platform/workspaces/digital-workspace.md): Learn everything about your overflow support workspace.
- [Digital Workspace Features](https://portal.tatodesk.com/tato-docs-en/platform/workspaces/digital-workspace/digital-workspace-features.md): Features available in the Digital Workspace for agent use.
- [Customer interactions in the Workspace](https://portal.tatodesk.com/tato-docs-en/platform/workspaces/digital-workspace/customer-interactions-in-the-workspace.md): Features available in the Digital Workspace during a support session.
- [Page 1](https://portal.tatodesk.com/tato-docs-en/platform/workspaces/digital-workspace/page-1.md)
- [Ticket Workspace](https://portal.tatodesk.com/tato-docs-en/platform/workspaces/ticket-workspace.md): Learn everything about your offline support workspace.
- [In-Person Workspace](https://portal.tatodesk.com/tato-docs-en/platform/workspaces/in-person-workspace.md): Learn everything about your in-person support workspace.
- [QA Workspace](https://portal.tatodesk.com/tato-docs-en/platform/workspaces/qa-workspace.md): Learn everything about your support qualification workspace
- [Search Protocol](https://portal.tatodesk.com/tato-docs-en/platform/workspaces/search-protocol.md): This feature allows you to locate a support session by its protocol number.
- [Support](https://portal.tatodesk.com/tato-docs-en/platform/support.md): Menu of features related to support settings
- [Digital Support](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support.md): Configure and track your company's entire Contact Center!
- [Queue Control](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/queue-control.md): Track the support queue in real time, view team productivity, and make quick decisions to keep operations flowing.
- [Queue Control](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/queue-control/queue-control.md): Monitor your overflow team's support sessions in real time and track their performance
- [Queue Control by Department](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/queue-control/queue-control-by-department.md): Monitor your department's support sessions in real time and track your team's performance.
- [Reports](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/reports.md): View and extract detailed data about tato's digital support performance.
- [Support Report](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/reports/support-report.md): Search digital human support sessions, filtering by custom criteria and exporting full reports.
- [Support Report by Department](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/reports/support-report-by-department.md): View only your department's support sessions for analysis, with custom filters and export of specific reports.
- [Agent Support Report](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/reports/agent-support-report.md): Review your own support sessions, tracking performance with custom filters and report export.
- [Total Support Waiting Time Report](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/reports/total-support-waiting-time-report.md): Track total queue waiting time and generate detailed reports for performance analysis.
- [Work Time Report](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/reports/work-time-report.md): Track users' total work time, including shifts, breaks, and recorded intervals.
- [Automatic Distribution Report](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/reports/automatic-distribution-report.md): Track the performance of automatic support distribution.
- [Out-of-hours contacts](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/reports/out-of-hours-contacts.md)
- [Support Transfer Report](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/reports/support-transfer-report.md): View and export the history of digital support transfers.
- [Dashboards](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/dashboards.md): See the variety of tato's digital reports here and extract information, metrics, and indicators to achieve organizational goals.
- [Cases](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/dashboards/cases.md): View strategic support metrics and indicators in real time with interactive and customizable charts.
- [Support Volume](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/dashboards/support-volume.md): Track the evolution of support volume over different periods with comparative charts between completed and uncompleted support sessions.
- [Indicators Dashboard](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/dashboards/indicators-dashboard.md): Monitor support success rates from different perspectives with visual and comparative metrics.
- [Evaluations Dashboard](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/dashboards/evaluations-dashboard.md): Monitor customer satisfaction through evaluations and feedback from completed support sessions.
- [NPS](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/dashboards/nps.md): NPS Dashboard.
- [Contacts](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/dashboards/contacts.md): Contacts dashboard.
- [Sentiments](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/dashboards/sentiments.md): Monitor support satisfaction through tato AI analysis.
- [Support Queue Entry Exceptions](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/dashboards/support-queue-entry-exceptions.md): Find out how many customers tried to enter overflow support and were unable to because they were outside human support hours.
- [My dashboards](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/my-dashboards.md): Manage and customize your own performance indicator dashboards clearly and interactively within the platform
- [My dashboards](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/my-dashboards/my-dashboards.md): Access the dashboards personalized for you in one centralized place.
- [Dashboards](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/my-dashboards/dashboards.md): Create custom dashboards with the most relevant charts for your user profile or specific needs.
- [Link User to Dashboard](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/my-dashboards/link-user-to-dashboard.md): Link users to specific dashboards suited to their profile.
- [Registration](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration.md): This area brings together the fundamental elements for structuring support, allowing you to configure teams, specialties, schedules, and other operational parameters.
- [Department](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration/department.md): Allows the creation of departments and the management of linked users.
- [Link user to department](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration/link-user-to-department.md): In Link user to department, you select which departments that user will have access to.
- [Support Group](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration/support-group.md)
- [Specialty](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration/specialty.md): Specialties are created to complement Support Groups.
- [Subspecialty](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration/subspecialty.md): Subspecialties are created to complement the Specialties within the Support Group.
- [Area](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration/area.md): In the Area, customers have the freedom to choose the option that best meets their needs.
- [Subarea](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration/subarea.md): Subareas are branches of Areas used to direct support.
- [Support Hours](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration/support-hours.md): Here you define a standard support schedule for the teams.
- [Business Hours Exceptions](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration/business-hours-exceptions.md): Register messages informing customers about periods when there will be no human support, specifying the reason for the interruption.
- [Break Categories](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration/break-categories.md): This feature allows you to register and manage the types of breaks taken by agents during working hours.
- [Automatic Messages](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration/automatic-messages.md): Pre-registered messages on the platform for use in the Workspace.
- [Official Files](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration/official-files.md): Official Files allow documents to be stored and organized.
- [Additional Information](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration/additional-information.md): Custom fields that can be filled in during support.
- [Tags](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration/tags.md): Used on the platform to organize and categorize support sessions, projects, or other interactions.
- [Pause reasons](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration/pause-reasons.md): Configure pause reasons for digital support.
- [Support Types](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration/support-types.md)
- [Cancellation Reasons](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/registration/cancellation-reasons.md): Register and manage the cancellation reasons used in Digital Service.
- [Integration](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/integration.md)
- [Integration files](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/integration/integration-files.md)
- [Configuration](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/configuration.md): Menu with features related to the settings available for digital support.
- [General Settings](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/configuration/general-settings.md): Customize the behavior of digital support through general settings.
- [Configure automatic distribution](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/configuration/configure-automatic-distribution.md): Configure how support sessions will be automatically distributed among available agents.
- [Out-of-hours messages](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/configuration/out-of-hours-messages.md)
- [Configure message header](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/configuration/configure-message-header.md): Customize the messages displayed in the choice menu through categorization levels.
- [Special Permissions](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/configuration/special-permissions.md): Give individual permissions to specific users without needing to assign an access profile.
- [Initial support message](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/configuration/initial-support-message.md): Customize the message that indicates a customer has been sent to the digital support queue.
- [Automatic pause](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/configuration/automatic-pause.md): Configure scheduled and automatic pauses to control overflow in specific scenarios.
- [Contact form](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/configuration/contact-form.md): Configure which information the bot should collect from the customer before transferring to human support.
- [Out-of-hours contact form](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/configuration/out-of-hours-contact-form.md)
- [Custom support closing message](https://portal.tatodesk.com/tato-docs-en/platform/support/digital-support/configuration/custom-support-closing-message.md)
- [Ticket Support](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support.md): Configure and track all requests in your Service Center
- [Ticket](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/ticket.md)
- [Create Ticket](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/ticket/create-ticket.md): The Create Ticket screen allows tickets to be entered manually into the system.
- [Queue Control](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/ticket/queue-control.md): Queue Control shows, in real time, how many tickets are open in each queue and support channel.
- [Real-time ticket by organization](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/ticket/real-time-ticket-by-organization.md)
- [Reports](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/reports.md)
- [Ticket report](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/reports/ticket-report.md): The Ticket Report screen allows you to view, filter, and export all tickets registered on the platform.
- [Ticket report by agent](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/reports/ticket-report-by-agent.md): Offers an individualized view, allowing each user to consult only their own tickets.
- [Ticket report by department](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/reports/ticket-report-by-department.md): Report with access only to tickets from the department you are related to, with custom filters and export of specific reports.
- [My Dashboards](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/my-dashboards.md)
- [My dashboards](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/my-dashboards/my-dashboards.md): This is the area of the system where the user accesses personalized indicator charts, available according to their profile and permissions.
- [Dashboards](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/my-dashboards/dashboards.md): Allows you to create a new indicator panel, defining its name and the charts that will be part of the view.
- [Link user to dashboard](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/my-dashboards/link-user-to-dashboard.md): Allows you to define which dashboards will be available to each user, controlling access to indicator panels according to need.
- [Dashboard](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/dashboard.md)
- [Tickets](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/dashboard/tickets.md): Tickets Dashboard
- [NPS](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/dashboard/nps.md): NPS Dashboard
- [Evaluations](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/dashboard/evaluations.md): Evaluations Dashboard
- [Registration](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/registration.md)
- [Organizations](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/registration/organizations.md): The Organizations screen shows all companies registered in the system, which can be linked to tickets during creation.
- [Projects](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/registration/projects.md): The Projects screen shows all projects registered within the organizations available in the system.
- [Departments](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/registration/departments.md): The Departments screen shows all departments linked to the projects registered in the system.
- [Link users to organizations](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/registration/link-users-to-organizations.md): This screen allows users registered on the platform to be linked to one or more organizations.
- [Forms](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/registration/forms.md): Allows you to manage the forms available on the platform, enabling you to create, edit, activate, or remove forms as needed by the business.
- [Form fields](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/registration/form-fields.md): Allows you to register and manage the fields that can be used in ticket forms.
- [Magic form](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/registration/magic-form.md): They are preconfigured forms that automate the creation and routing of tickets, making it easier for users to submit requests.
- [Support category](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/registration/support-category.md): Allows you to register and manage support categories, used to classify tickets and organize support sessions within the platform.
- [Support type](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/registration/support-type.md): This screen allows you to register and manage Support Types, used to detail and classify tickets within a Support Category.
- [Tags](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/registration/tags.md)
- [Additional Information](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/registration/additional-information.md)
- [Blocking](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/blocking.md)
- [Email blocking rules](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/blocking/email-blocking-rules.md): Allows you to manage rules responsible for preventing the receipt of unwanted messages
- [Blocked emails](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/blocking/blocked-emails.md): Shows a list of messages that were prevented from entering the system based on the configured blocking rules and sentences.
- [Configuration](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/configuration.md)
- [Incoming email configuration](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/configuration/incoming-email-configuration.md): This screen allows you to manage the email addresses used for automatically receiving tickets on the platform.
- [Special permission](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/configuration/special-permission.md): This screen allows users to be associated with special permissions, granting access or additional features beyond the system's standard permissions.
- [Outgoing email configuration](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/configuration/outgoing-email-configuration.md): This screen allows management of the addresses used by the platform to send communications, such as ticket replies and notifications.
- [Email templates](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/configuration/email-templates.md): On the Email Templates screen, you will find the message templates used in the system's automatic communications.
- [General settings](https://portal.tatodesk.com/tato-docs-en/platform/support/ticket-support/configuration/general-settings.md): The General Settings screen allows you to define global platform operating parameters for tickets.
- [In-Person Support](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support.md)
- [Support](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/support.md): Access tools to manage the in-person support flow, including creating sessions, monitoring queues, moving agents, and configuring opening restrictions.
- [Create support session](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/support/create-support-session.md): Create a new in-person support session by selecting unit, classification, category, and service type to generate a protocol and password.
- [Transfer agents](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/support/transfer-agents.md): Monitor support queues in real time and transfer agents between units centrally.
- [Schedule agent transfer](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/support/schedule-agent-transfer.md): Schedule the transfer of agents between units for specific periods, automating the change of assignment.
- [Queue Control](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/support/queue-control.md): Monitor in-person support sessions in real time.
- [Queue Control by Unit](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/support/queue-control-by-unit.md): Monitor in-person support sessions at your service unit in real time.
- [Blocking the opening of support sessions](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/support/blocking-the-opening-of-support-sessions.md): Block the opening of new support sessions in specific units or in all units simultaneously.
- [Report](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/report.md): View the most diverse in-person data reports
- [Support report](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/report/support-report.md): View and manage the full history of in-person support sessions performed on the platform.
- [Support report by service unit](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/report/support-report-by-service-unit.md): View and manage the history of in-person support sessions grouped by service unit.
- [Agent support report](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/report/agent-support-report.md): View and manage the history of in-person support sessions performed by you.
- [Work Time Report](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/report/work-time-report.md): Track and analyze the effective work time of agents, including breaks and transfers.
- [Emergency alarms](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/report/emergency-alarms.md): Monitor and manage emergency alerts registered during in-person support sessions.
- [Support change report](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/report/support-change-report.md): Monitor all classification changes made in in-person support sessions.
- [Scheduling report](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/report/scheduling-report.md): Track all appointments made for in-person support
- [Dashboards](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/dashboards.md): Centralizes the graphical visualization panels for In-Person Support, offering an analytical and real-time view of support sessions, volumes, evaluations, and satisfaction indicators.
- [Cases](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/dashboards/cases.md): View data and metrics from in-person support sessions through interactive charts.
- [Volumes](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/dashboards/volumes.md): View the volume of in-person support sessions from daily, monthly, and yearly perspectives.
- [Support evaluations](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/dashboards/support-evaluations.md): View evaluations recorded by customers in in-person support sessions.
- [Appointment evaluations](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/dashboards/appointment-evaluations.md): View evaluations recorded by customers in in-person appointments.
- [Kiosk evaluations](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/dashboards/kiosk-evaluations.md): View evaluations recorded by customers at in-person service kiosks.
- [Appointments](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/dashboards/appointments.md): View consolidated data from appointments made in in-person support.
- [NPS](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/dashboards/nps.md)
- [Appointment NPS](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/dashboards/appointment-nps.md)
- [Appointment](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/appointment.md): Brings together the tools needed to configure and manage the entire appointment structure of In-Person Support, from the schedule grid to customer communication templates.
- [Support grid tracking](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/appointment/support-grid-tracking.md): View and manage the availability of counters by day and time, and schedule appointments directly from the grid.
- [Support grid](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/appointment/support-grid.md): Manage support grids that define the counters, shifts, and support types available at each in-person unit.
- [Alternative hours](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/appointment/alternative-hours.md): Manage alternative hours that can be activated at service units to temporarily replace the standard support grid hours.
- [Blocked hours](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/appointment/blocked-hours.md): Manage blocked time intervals that can be activated at service units.
- [Blocking schedule](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/appointment/blocking-schedule.md): Manage blocking schedules that can be activated at service units to block specific days and times in the support grid.
- [Profile](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/appointment/profile.md): Manage in-person support profiles.
- [Custom link](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/appointment/custom-link.md): Generates custom appointment links linked to a profile, allowing you to restrict the companies and support categories shown to the customer.
- [Email templates](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/appointment/email-templates.md)
- [Registration](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration.md): Concentrates the settings for in-person support, allowing you to manage core elements such as regions, units, forms, categories, and documents.
- [Regions](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/regions.md): Allows you to register and manage regional groups used on the platform.
- [Companies](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/companies.md): Allows you to view and manage the companies registered on the platform.
- [Service unit](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/service-unit.md): Allows you to register a new unit on the platform, linking it to previously defined settings.
- [Link user to service unit](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/link-user-to-service-unit.md): The Link User to Service Units screen allows you to define which units a user can work in on the platform.
- [Service classifications](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/service-classifications.md): Allows the management of the types of classifications assigned to the services performed on the platform
- [Service categories](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/service-categories.md): This feature is used to register and manage the categories that organize services on the platform.
- [Service types](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/service-types.md): Defines the in-person Service Types registered on the platform, allowing their management and configuration according to operational needs.
- [Form](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/form.md): The Contact Forms screen displays all forms registered to collect requestor information during in-person service.
- [Form keys](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/form-keys.md): This screen allows you to manage the identification keys for the fields used in the platform's contact forms
- [Virtual room](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/virtual-room.md): Allows the management of virtual rooms used to route and organize services on the platform.
- [Pause categories](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/pause-categories.md): Allows the management of the types of intervals used on the platform, such as pauses during service.
- [Printers](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/printers.md): Allows the management of print settings used on the platform.
- [Cancellation reasons](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/cancellation-reasons.md): Allows the management of the reasons used to record service cancellations on the platform.
- [Pipelines](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/pipelines.md): Allows the management of the service flows used on the platform.
- [Service pause reasons](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/service-pause-reasons.md): Allows the management of the reasons used to pause services on the platform.
- [Recording user group](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/recording-user-group.md): Manage user groups for automatic recording of in-person services.
- [Physical document group](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/physical-document-group.md): Allows the management of the groups used to organize and categorize in-person documents.
- [Physical documents](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/registration/physical-documents.md): Allows the management of the types of documents used for physical attachments on the platform.
- [Configuration](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/configuration.md): Manage in-person service settings.
- [Tags](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/configuration/tags.md): Manage tags to classify and organize in-person services, making triage, follow-up, and demand analysis easier.
- [Additional information](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/configuration/additional-information.md): Manage custom fields to record additional information in in-person services.
- [Ticket layouts](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/configuration/ticket-layouts.md)
- [Kiosk](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/configuration/kiosk.md): Configure self-service kiosks for ticket issuance and queue interaction.
- [Panel layout](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/configuration/panel-layout.md): Manage layouts to customize the display of in-person service panels.
- [Configure classification priorities](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/configuration/configure-classification-priorities.md): Define the priority and calling ratio among ticket classifications.
- [General settings](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/configuration/general-settings.md): Centralizes in-person service settings.
- [Special permissions](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/configuration/special-permissions.md): Defines additional permissions for specific in-person service users, granting or restricting actions that go beyond the profile's standard permissions.
- [Emergency alarm settings](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/configuration/emergency-alarm-settings.md): Configure the contacts who will receive notifications when the emergency alarm is triggered in in-person services.
- [Panels](https://portal.tatodesk.com/tato-docs-en/platform/support/in-person-support/configuration/panels.md): Create and manage service panels, defining custom layouts for displaying ticket calls in real time.
- [QA Service](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service.md)
- [Report](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/report.md)
- [Quality Report](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/report/quality-report.md)
- [Work Time Report](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/report/work-time-report.md)
- [Registration](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/registration.md)
- [Forms](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/registration/forms.md)
- [Pause Reason](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/registration/pause-reason.md)
- [Tags](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/registration/tags.md)
- [Additional Information](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/registration/additional-information.md)
- [Settings](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/settings.md)
- [General Settings](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/settings/general-settings.md)
- [Report](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/report-1.md)
- [Quality Report](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/report-1/quality-report.md)
- [Work Time Report](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/report-1/work-time-report.md)
- [Registration](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/registration-1.md)
- [Forms](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/registration-1/forms.md)
- [Pause Reason](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/registration-1/pause-reason.md)
- [Tags](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/registration-1/tags.md)
- [Additional Information](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/registration-1/additional-information.md)
- [Settings](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/settings-1.md)
- [General Settings](https://portal.tatodesk.com/tato-docs-en/platform/support/qa-service/settings-1/general-settings.md)
- [Marketing](https://portal.tatodesk.com/tato-docs-en/platform/marketing.md): Menu of features focused on active communication with your company's customers: from campaign creation to analysis of template send performance.
- [Campaigns](https://portal.tatodesk.com/tato-docs-en/platform/marketing/campaigns.md): Feature menu to create and track active contact campaigns on WhatsApp, SMS, and Email.
- [Campaigns](https://portal.tatodesk.com/tato-docs-en/platform/marketing/campaigns/campaigns.md): Create, manage, and track marketing campaigns, organizing target audiences and controlling the status of actions.
- [Campaigns](https://portal.tatodesk.com/tato-docs-en/platform/marketing/campaigns/campaigns/campaigns.md): Create and send your marketing campaigns.
- [Managed campaigns](https://portal.tatodesk.com/tato-docs-en/platform/marketing/campaigns/campaigns/managed-campaigns.md): Allows you to create and manage campaigns within a group, keeping these campaigns separate from the platform's standard bulk send campaigns.
- [Target audience](https://portal.tatodesk.com/tato-docs-en/platform/marketing/campaigns/campaigns/target-audience.md): Create and manage target audiences for campaigns.
- [Reports](https://portal.tatodesk.com/tato-docs-en/platform/marketing/campaigns/reports.md): Track the results of marketing actions through detailed reports, view campaign performance, notification reach, and identify failures to optimize strategies.
- [Campaign Report](https://portal.tatodesk.com/tato-docs-en/platform/marketing/campaigns/reports/campaign-report.md): View and analyze the performance of all sent marketing campaigns, with detailed statistics on delivery, success, and errors.
- [Individual Notifications Report](https://portal.tatodesk.com/tato-docs-en/platform/marketing/campaigns/reports/individual-notifications-report.md): Track and analyze all individual notifications sent, with delivery details, status, and message content.
- [Individual Notifications Error Report](https://portal.tatodesk.com/tato-docs-en/platform/marketing/campaigns/reports/individual-notifications-error-report.md): Identify individual notifications with sending failures for immediate analysis.
- [Department Consumption Report](https://portal.tatodesk.com/tato-docs-en/platform/marketing/campaigns/reports/department-consumption-report.md): Track campaign quota consumption by department.
- [Dashboard](https://portal.tatodesk.com/tato-docs-en/platform/marketing/campaigns/dashboard.md)
- [Campaigns](https://portal.tatodesk.com/tato-docs-en/platform/marketing/campaigns/dashboard/campaigns.md): Provides analytical dashboards with visual indicators related to the platform's campaigns and communications, allowing performance monitoring through graphs and consolidated metrics.
- [Performance](https://portal.tatodesk.com/tato-docs-en/platform/marketing/campaigns/dashboard/performance.md): Displays indicators and metrics related to the performance of campaigns and notifications sent by the platform.
- [Errors in Individual Notifications](https://portal.tatodesk.com/tato-docs-en/platform/marketing/campaigns/dashboard/errors-in-individual-notifications.md): Displays indicators related to failures in notification sending, allowing monitoring and analysis of sending inconsistencies.
- [Settings](https://portal.tatodesk.com/tato-docs-en/platform/marketing/settings.md): Register templates approved by Meta, create departments, and access general Marketing settings and everything else needed to ensure your campaigns run smoothly
- [Template](https://portal.tatodesk.com/tato-docs-en/platform/marketing/settings/template.md): Submenu with features to approve WhatsApp templates in Meta and register them on the platform, as well as email templates
- [Templates](https://portal.tatodesk.com/tato-docs-en/platform/marketing/settings/template/templates.md): Register templates approved for WhatsApp sends and create SMS and Email templates.
- [WhatsApp Templates](https://portal.tatodesk.com/tato-docs-en/platform/marketing/settings/template/whatsapp-templates.md): Create your template model to submit it for Meta approval
- [Email Templates](https://portal.tatodesk.com/tato-docs-en/platform/marketing/settings/template/email-templates.md): Create your email template model for sending campaigns
- [Department](https://portal.tatodesk.com/tato-docs-en/platform/marketing/settings/department.md): Organize campaign sending by creating departments with individual quotas and linking users to control who can use each area.
- [Departments](https://portal.tatodesk.com/tato-docs-en/platform/marketing/settings/department/departments.md): Create and manage departments to organize and distribute marketing campaign sending.
- [Link users to departments](https://portal.tatodesk.com/tato-docs-en/platform/marketing/settings/department/link-users-to-departments.md): Link users to marketing departments and control who can create and send campaigns by department.
- [Configuration](https://portal.tatodesk.com/tato-docs-en/platform/marketing/settings/configuration.md): Define general Marketing settings and register metadata for your campaigns in a practical and quick way
- [General Settings](https://portal.tatodesk.com/tato-docs-en/platform/marketing/settings/configuration/general-settings.md): Define Marketing campaign settings in general, indicating required fields and event logging.
- [Metadata](https://portal.tatodesk.com/tato-docs-en/platform/marketing/settings/configuration/metadata.md): Register custom metadata to enrich your campaign with information that describes, provides context, or locates your sends.
- [Additional Information](https://portal.tatodesk.com/tato-docs-en/platform/marketing/settings/configuration/additional-information.md): Create additional information that better organizes and identifies your campaigns or message sends
- [Legacy](https://portal.tatodesk.com/tato-docs-en/platform/marketing/settings/legacy.md)
- [Legacy Marketing](https://portal.tatodesk.com/tato-docs-en/platform/marketing/settings/legacy/legacy-marketing.md)
- [Legacy Campaigns and Notifications](https://portal.tatodesk.com/tato-docs-en/platform/marketing/settings/legacy/legacy-campaigns-and-notifications.md)
- [Configuration](https://portal.tatodesk.com/tato-docs-en/platform/configuration.md): Feature menu related to settings common to the entire platform
- [Apps](https://portal.tatodesk.com/tato-docs-en/platform/configuration/apps.md): Register your service applications in tato and see the list of those already available
- [Partners](https://portal.tatodesk.com/tato-docs-en/platform/configuration/partners.md)
- [360dialog Partners](https://portal.tatodesk.com/tato-docs-en/platform/configuration/partners/360dialog-partners.md)
- [Configuration](https://portal.tatodesk.com/tato-docs-en/platform/configuration/configuration.md)
- [Regulatory Reports Configuration](https://portal.tatodesk.com/tato-docs-en/platform/configuration/configuration/regulatory-reports-configuration.md)
- [General settings](https://portal.tatodesk.com/tato-docs-en/platform/configuration/configuration/general-settings.md): Define the account time zone and enable two-factor authentication to strengthen access security.
- [Webhooks](https://portal.tatodesk.com/tato-docs-en/platform/configuration/configuration/webhooks.md)
- [Document form](https://portal.tatodesk.com/tato-docs-en/platform/configuration/configuration/document-form.md)
- [Document form fields](https://portal.tatodesk.com/tato-docs-en/platform/configuration/configuration/document-form-fields.md)
- [Security](https://portal.tatodesk.com/tato-docs-en/platform/configuration/security.md): Feature menu related to the platform's general security settings
- [Users](https://portal.tatodesk.com/tato-docs-en/platform/configuration/security/users.md): Register all platform users right now!
- [Link features to users](https://portal.tatodesk.com/tato-docs-en/platform/configuration/security/link-features-to-users.md): Link features to users and control their access beyond the profile
- [Access profiles](https://portal.tatodesk.com/tato-docs-en/platform/configuration/security/access-profiles.md): Create and organize access profiles that will define what each platform user can see.
- [Link users to access profiles](https://portal.tatodesk.com/tato-docs-en/platform/configuration/security/link-users-to-access-profiles.md): Associate users with access profiles, controlling each one's functions and permissions.
- [Link Workspaces to Users](https://portal.tatodesk.com/tato-docs-en/platform/configuration/security/link-workspaces-to-users.md): Individually define which workspaces each user can access, customizing permissions in a granular way.
- [Tags](https://portal.tatodesk.com/tato-docs-en/platform/configuration/security/tags.md): Create custom tags and categorize platform users.
- [Audit logs](https://portal.tatodesk.com/tato-docs-en/platform/configuration/security/audit-logs.md): Track the history of interactions performed by users on the platform.
- [Access profile report by user](https://portal.tatodesk.com/tato-docs-en/platform/configuration/security/access-profile-report-by-user.md): Consult and export the link between users and access profiles registered on the platform.
- [API Keys](https://portal.tatodesk.com/tato-docs-en/platform/configuration/security/api-keys.md)
- [Diagnostics](https://portal.tatodesk.com/tato-docs-en/platform/configuration/diagnostics.md): Quickly identify any issues on the platform!


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://portal.tatodesk.com/tato-docs-en/platform.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.