Digital Service
Configure and monitor your company's entire Contact Center!
The menu Digital Service is the operational core of the platform. It is where we centralize all functionalities related to service management, performance monitoring and system configurations.
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See the path to Digital Service in the Figure 1:
Figure 1: Digital Service
Overview
The Digital Service module offers a complete structure for multichannel service management, allowing real-time monitoring, metrics analysis and workflow customization.
Main Features
Real-Time Monitoring: Monitor active services at the moment, viewing the status of each interaction and distribution by department.
Detailed Reports: Access complete information on service volume, agent performance, wait times and operational efficiency.
Interactive Dashboards: View key indicators such as NPS, contact volume, sentiment analysis and service evaluations through customizable panels.
Structure Management: Configure departments, service groups, specialties and operating hours to organize your operation.
Automation and Intelligence: Define automatic distribution rules, scheduled messages, automatic breaks and contact forms to optimize the workflow.
Customization: Customize messages, tags, service types and permissions according to the specific needs of your operation.
In summary: here we integrate all the tools necessary for efficient customer service management, from initial setup to results analysis and continuous process optimization.
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