The Service Dashboard brings together charts and indicators that allow you to analyze the performance of in-person services across different dimensions: region, unit, classification, status, service type, average time, and more.
To access it, go to Service / In-Person Service / Dashboards / Services, as shown in Figure 1 below:
Figure 1: Path to the Service Dashboard.
Each chart on the page has four action icons in the upper-right corner, as shown in Figure 2 below:
Figure 2: Action icons available in each chart.
Hide / Show — hides or shows the chart on the screen.
Maximize — expands the chart to fill the entire screen, making detailed analysis easier.
Filters — opens filtering options specific to that chart, such as period, unit, or region.
Download — allows you to export the chart in SVG, PNG, or the data in CSV.
Available Charts
Services by Region
Bar chart that displays the number of services, Waiting and Completed, grouped by region, in the selected period.
Figure 3: Services by Region.
Available filters:
Services by Unit
Bar chart that shows the volume of Waiting and Completed services by service unit.
Figure 4: Services by Unit.
Available filters:
Number of Completed Services by Time Range
Bar chart that distributes completed services into duration ranges.
Figure 5: Number of Completed Services by Time Range.
Available filters:
Service date (DD/MM/YYYY and HH:MM)
Completion date (DD/MM/YYYY and HH:MM)
Range (5 min, 10 min, 15 min, ... , 60 min)
Number of Pending Services by Time Range
Bar chart that distributes still pending services into duration ranges.
Figure 6: Number of pending Services by Time Range.
Available filters:
Period (DD/MM/YYYY and HH:MM)
Range (5 min, 10 min, 15 min, ... , 60 min)
Success Rate of Services by Region
Stacked bar chart that shows the percentage of completed and not completed services by region.
Figure 7: Success Rate of Services by Region.
Available filters:
Success Rate of Services by Service Unit
Stacked bar chart that shows the percentage of completed and not completed services by service unit.
Figure 8: Success Rate of Services by Service Unit.
Available filters:
Success Rate of Services by Category
Bar chart that shows the proportion of completed and not completed appointments by service category.
Figure 9: Success Rate of Services by Category.
Available filters:
Services by Service Type
Bar chart that displays the volume of services separated by type (e.g., Ticket Issuance, First Come, First Served).
Figure 10: Services by Service Type.
Available filters:
Bar chart that shows the distribution of additional fields filled out in the services.
Figure 11: Additional Information.
Available filters:
Variation of the previous chart, showing only fields with fixed registered values.
Figure 12: Additional Information with Predefined Values.
Available filters:
Stacked bar chart that shows the daily distribution of services by status.
Figure 13: Status by Day.
Available filters:
Average Service Time by Service Type
Bar chart that compares the average time for each service type.
Figure 14: Average Service Time by Service Type.
Available filters:
Services by Status
Pie chart that distributes services by status: No-Show Canceled, Started, Waiting, Canceled, and Completed.
Figure 15: Service by Status.
Available filters:
Services by Classification
Bar chart that shows the volume of services separated by preferred classification.
Figure 16: Services by Classification.
Available filters:
Average Service Time
Daily bar chart that shows the average time of each service throughout the period, with a line indicating the overall average for the period.
Figure 17: Average Service Time.
Available filters:
Average Waiting Time
Daily bar chart that shows the average time customers waited in line before being served, with a line indicating the overall average for the period.
Figure 18: Average Waiting Time.
Available filters:
Services by Counter Type
Pie chart that distributes services by the type of counter used.
Figure 19: Services by Counter Type.
Available filters:
Bar chart that shows the volume of services associated with each registered tag, making it possible to identify the most recurring topics in the period.
Figure 20: Tags.
Available filters:
