Support category

Allows you to register and manage support categories, used to classify tickets and organize support within the platform.

List of categories

Figure 1: List of categories.

The screen displays the registered Service Categories, organized into the following columns:

• Name;

• Active: Only active categories can be selected when creating tickets;

• Action

  • Edit

  • Delete.

New Service Category

Figure 2: New button.

Figure 3: New service category.

This screen allows associate a Service Category with a specific form, defining in which project it will be available and whether it will be active for use.

Fields for creation:

• Name;

• Form: Allows selecting the form in which the service category will be displayed;

• Project: Defines which project the service category will be associated with;

• Active: Indicates whether the category will be available for completion in the form.