Service Volume

Track the evolution of service volume over different periods with comparative charts between completed and uncompleted services.

The Service Volume Dashboard offers a consolidated view of service demand over time, allowing analyses from three perspectives: daily, monthly, and yearly. With stacked bar charts, you can easily visualize the proportion between completed and not completed services, identifying seasonal patterns and growth trends.

How to Access

Access: Service / Digital Service / Dashboards / Service Volume, as shown in Figure 1:

^{Figure 1: Service Volume Dashboard.}

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Available Actions on Charts

Each dashboard chart has a set of actions that allow you to customize the view and export the data. These controls appear in the upper right corner of each chart.

See in the Figure 2:

^{Figure 2: Actions available in the charts.}

1. Hide Chart

The first icon allows you to temporarily hide the chart from the dashboard view. Useful when you want to focus on other specific indicators without losing the chart configuration.

Click the icon to view the chart again.

2. Maximize Chart

The second icon expands the chart to full screen, allowing more detailed analysis of the data and better visualization of complex information.

3. Filters

The third icon opens the filter panel specific to each chart. Available filters vary according to the chart type (detailed in the following section).

4. Export

The fourth icon allows you to export the chart data in the formats:

• SVG - vector format ideal for presentations and documents

• PNG - image format for quick sharing

• CSV - spreadsheet format for additional analysis in Excel or other tools

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Charts and Their Filters

Below, learn about each chart available on the dashboard and its specific filters:

1. Daily Service Volume

Shows the evolution of service volume over the hours of the day, segmenting between completed services (green) and not completed services (orange). Ideal for identifying peak hours and planning team shifts.

^{Figure 3: Daily Service Volume.}

Available filters:

• Period - select the start and end date for analysis

• Time - filter by specific time ranges

• Department - filter specific departments

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2. Monthly Service Volume

Displays the evolution of service volume over the months, allowing identification of seasonality, trends of growth or reduction in demand throughout the year.

^{Figure 4: Monthly Service Volume.}

Available filters:

• Period - select the start and end date for analysis

• Department - filter specific departments

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3. Annual Service Volume

Shows the annual distribution of services month by month, offering a macro view of the operation for strategic planning and year-over-year growth analysis.

^{Figure 5: Annual Service Volume.}

Available filters:

• Year - select the specific year for analysis

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Data Interpretation

In all charts, the proportion between completed services (green) and not completed services (orange) provides important insights:

• High volume of green indicates a good completion rate and operational efficiency

• High volume of orange may indicate customer abandonment, lack of team capacity, or process issues

• Demand peaks help identify the need for reinforcement at specific times or periods

• Increasing or decreasing trends assist in medium- and long-term resource planning

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Use Cases

The Service Volume Dashboard is especially useful for:

• Identification of peak hours - detecting time ranges with a higher concentration of services to optimize work schedules.

• Capacity planning - properly sizing team sizes based on historical volume patterns.

• Seasonality analysis - identifying months or periods of the year with higher or lower demand for advance planning.

• Growth monitoring - tracking the evolution of total service volume to assess business expansion.

• Completion rate analysis - comparing volumes of completed vs. not completed services to identify operational problems.

• Human resources management - using volume data to justify hires or redistribution of staff between departments.

• Definition of operational goals - establishing realistic objectives based on historical volumes and capacity.

• Impact analysis of actions - measuring how campaigns, product launches, or operational changes affect service volume.

• Budget planning - providing concrete data about demand for financial projections and budget allocation.

• Department optimization - identifying which areas concentrate the highest volume for prioritization of improvements and investments.