Allows managing rules responsible for preventing receipt of unwanted messages
The screen Email blocking rules prevents the automatic creation of tickets from unwanted emails.
The purpose of the feature is to provide greater control over received emails, reducing:
generation of tickets from spam;
operational impact caused by irrelevant messages.
Figure 1: Email blocking rules screen.
Each rule defines blocking criteria that, when met, prevent the email from being processed by the system.
Features
Create new rule
Through the button New, it is possible to register more than one blocking rule.
Rules listing
Displays the registered rules with their name, activation status and available actions.
Active status
Indicates whether the rule is enabled and being applied to the processing of incoming emails.
Actions:
view the details of the rule;
edit ;
delete.
New blocking rule
Figure 2: New button.
Figure 3: Register blocking rule.
To register the blocking rule, you must provide:
Name
Outgoing email
Allows selecting the desired outgoing email to associate with the rule.
Subject
Defines the blocking criterion based on the subject of the received email.
Recipients for notification
Allows specifying one or more addresses that will receive notifications when the rule is triggered.
Configure blocking phrases
Figure 4: Action buttons.
The first action button opens the modal for Blocking Phrases allows registering and managing texts used as email blocking criteria, preventing messages that contain these phrases from being processed by the system.
The phrases can be email addresses, domains, or text snippets, depending on the configured rule.
Figure 5: Blocking phrases modal.
Here you can search, register, and delete blocking phrases.
Edit blocking phrase
The screen Edit blocking rule allows updating the settings of an existing rule, controlling the criteria used to block the processing of unwanted emails. All fields can be edited
Features:
Name
Active
Defines whether the rule will be enabled or disabled in the processing of emails.
Outgoing email
Allows adjusting the email related to the rule.
Subject
Allows editing the email subject.
Notification recipients
Defines the emails that will receive notifications when the rule is triggered.
Use these settings to keep your ticket queue organized, preventing the entry of unwanted emails and making daily customer service easier.
