The Create Ticket screen allows manual registration of tickets in the system.
Tickets can be opened by the attendant whenever it is necessary to start internal service or record a customer's request.
The displayed fields follow the user's permissions, registered in the Form of the ticket, to learn more about it, click Here.
Figure 1: Create ticket.
Fields:
Organization – Selection of the organization linked to the ticket.
Project – Defines the project where the ticket will be created.
Department – Department responsible for the service.
Service Category – Main classification of the ticket.
Service Type – Subclassification of the category.
To learn more about the fields and their functions click on the blue topics.
Customer Data - Required
Email *– Requester's email for sending the Ticket response.
Name – Requester's name.
Phone – Contact phone number.
CPF – Document for identification.
The Email is the only field always required when creating tickets, because it is through it that the ticket is processed, and responses reach the user from it.
In the case of tickets created by the platform, an outgoing email must be registered in it so that the ticket can be sent to the user through that address.
Figure 2: General Ticket settings.
The outgoing email is registered in the General Ticket Settings, to learn more about it, click Here.
Description
Field to enter the details of the request.
If you want to learn more about tickets, you can also browse our Workspace Ticket content. Click here.
