Usually associated with some connection problem, it can appear during various platform actions. Example: pulling a service in the Workspace, sending a document in the Workspace to the client, or even opening a report.
If it appears, run a diagnostic and send a screenshot to our Support, explaining the context.
Failed to start in-person service
It generally happens when the attendant does not close a service from the previous day and becomes stuck, unable to call another service.
A simple solution is for the attendant to go to the counter where the service got stuck and complete it, freeing the next ones.
Bounce Error When Sending Ticket
The error bounce (indicated by a red exclamation red next to the message in the inbox of the ticket) indicates that something unexpected occurred during sending, related to the recipient.
Examples:
a) Temporary rejections from the recipient's server.
b) Recipient's mailbox full.
c) Unknown recipient or non-existent domain.
d) Email sent to the recipient's spam folder.
e) Recipient's address on suppression lists.
In other words: identified the bounce in the error (soft_bounce / hard_bounce / recipient_bounce) you already know: the problem is not on the platform, but with the recipient.
Service Unit Blocked
If you try to generate an in-person service and this warning appears in yellow this means that your service unit has been blocked here in Blocking of Opening Services.
In this case, contact your manager to perform the unblocking.
No Outbound - Ticket configuration
This warning in yellow appears when there are no incoming and outgoing configured.
Check the pages Incoming email configuration, Outgoing email configuration and General settings in Service / Ticket Service.
Check that all three pages are properly configured with incoming and outgoing emails.
1 - Incoming email configuration
2 - Outgoing email configuration
3 - General settings
You are probably missing configuring the incoming or outgoing email on one of the three pages mentioned above. After the adjustment, operation will be normalized.
Error Sending Ticket
"All of the recipients provided have been suppressed."
The message above indicates that it was not possible to send the ticket response because all provided recipients are blocked from receiving emails.
Observed cases of this error are associated with the failure type bounce, when the recipient's mail server rejects sent messages, resulting in the automatic suppression of the address for new sends.
Verify that the recipient's email is correct
Confirm with the client an alternative address, if necessary
Update the contact and try to resend the ticket
