The journey map of access to an virtual attendant's flows serves to visualize and understand the complete user interaction with a given conversational flow.
In Power / Chatbot / Journeys you reach the creation and report visualization area for these journeys, as shown in Figure 1:
Figure 1: List of Journey Reports Already Created.
But what is a journey? It is the design of the user's path through specific points of your virtual attendant's flow. A map of each user's path in their interaction with the bot.
Attention: to create a journey you must first have created the tags. They are what mark the flow accesses for you.
Accessing the Journey Report
See in Figure 2 where to find the report next to each journey already created:
Figure 2: Journey Reports.
See above that the journey report is a funnel chart that shows accesses divided by levels. By clicking on 
you access the screen that defines the filter of what will be shown in the chart:
Note that above you:
a) Set a time range. Attention: the date range cannot be greater than 31 days.
b) Selected the chatbot for which you want to see the report.
Now just click on 
. After that, the report loads with the data from the filter you defined.
Exporting the Journey Report
Found the report? It is possible to export it to your e-mail in the formats CSV or PDF, as we see in Figure 3:
Figure 3: Exporting Journey Reports.
About the actions above, some reminders:
a) The e-mail field is filled with your platform login e-mail, and can be changed.
b) The Grouped Report is the synthetic mode: it brings only the totals of accesses per data. The Detailed is the analytical mode: it lists each tag event, saying in which session each event was generated.
After that, click on 
. Then, the report is sent to your e-mail in CSV or PDF.
How about learning now how to create a new journey?
Creating a New Journey
To create a new journey, go to the path indicated in Figure 4:
Figure 4: Exporting New Journey.
Above we see the place where you can add a new journey. After being added, it will appear in the list exemplified in Figure 1. See below the filled screen:
Note that:
a) In the Description we provide the name of the new journey.
b) In the Levels we define the levels that will record the volume of users passing through the virtual attendants' flow.
It is in the levels that we link the tags by clicking on 
.
Want to know how? Follow carefully the step-by-step in Figure 5:
Figure 5: Linking Tags to Levels.
Summarizing the Figure 5 you:
a) Provided the name of the new journey.
b) Defined the level name and clicked on 
adding it to the new journey.
c) Linked the tags to the level by clicking on 
and accessing the popup of the tags.
4) Clicked on 
and created the new journey.
The mapping of the journeys created in the platform serve to:
a) Identify user friction points when interacting with the bot.
b) Improve the user experience by identifying points for improvement.
c) Check the most accessed services and highlight them in the menus.
d) Improve the design of the conversation flow, the chatbot logic and the functionalities themselves.
In summary: virtual attendant journey mappings are an indispensable tool for creating and optimizing conversational AI solutions that add value to users and to your business.
