Email template

On the Email Templates screen, the message templates used in the system's automatic communications are available.

Organized by ticket status, templates can be configured for the states Open, Transferred and Completed, ensuring standardization and speed in sending notifications.

Figure 1: Email templates screen.

The Email Templates edit screen allows you to create and customize the message templates automatically sent by the ticket. The visual editor enables the inclusion and arrangement of content blocks, such as text, images, buttons and HTML, as well as a real-time preview of the final layout before publishing.

Figure 2: Configuring open status.