The Appointment Reviews Dashboard presents charts that allow analyzing the ratings given by customers and the success rate of the reviews, from daily, monthly and annual perspectives.
To access, go to Service / In-Person Service / Dashboards / Appointment Reviews, as shown in Figure 1 below:
Figure 1: Path to the Appointment Reviews Dashboard.
Each chart on the page has four action icons in the upper right corner, as shown in Figure 2 below:
Figure 2: Action icons available on each chart.
Hide / Show — hides or displays the chart on the screen.
Maximize — expands the chart to occupy the entire screen, making detailed analysis easier.
Filters — opens filtering options specific to that chart, such as period, unit or region.
Download — allows exporting the chart in SVG or PNG formats or the data in CSV.
Available Charts
Reviews by Day (Appointment)
Bar chart that displays the quantity and percentage of reviews recorded by rating in the selected period. The available ratings are: Terrible, Bad, Fair, Good and Excellent.
Figure 3: Reviews by Day (Appointment).
Available filters:
Daily Success Rate of Reviews (Appointment)
Bar chart that shows, by day, the percentage of Positively Reviewed Services in relation to the total Reviewed Services. It allows identifying days with drops or increases in customer satisfaction in appointments.
Figure 4: Daily Success Rate of Reviews (Appointment).
Available filters:
Reviews by Month (Appointment)
Bar chart that displays the quantity and percentage of reviews by rating (Terrible, Bad, Fair, Good and Excellent) consolidated in the selected month.
Figure 5: Reviews by Month (Appointment).
Available filters:
Monthly Success Rate of Reviews (Appointment)
Bar chart that shows, throughout the month, the percentage of services rated positively in relation to the total services reviewed in appointments.
Figure 6: Monthly Success Rate of Reviews (Appointment).
Available filters:
Reviews by Year (Appointment)
Bar chart that displays the quantity and percentage of reviews by rating (Terrible, Bad, Fair, Good and Excellent) consolidated in the selected year. It allows comparing the satisfaction profile throughout the year.
Figure 7: Reviews by Year (Appointment).
Available filters:
Annual Success Rate of Reviews (Appointment)
Bar chart that shows, by month of the year, the percentage of services rated positively in relation to the total services reviewed in appointments. It allows identifying the months in which the proportion of positive reviews was higher or lower throughout the year.
Figure 8: Annual Success Rate of Reviews (Appointment).
Available filters:
