View the ratings registered by customers at in-person service kiosks.
The Kiosk Evaluations Dashboard presents charts that allow analysis of the scores given by customers and the success rate of evaluations, from daily, monthly, and annual perspectives.
To access, go to Service / In-Person Service / Dashboards / Kiosk Evaluations, as shown in the Figure 1 below:
Figure 1: Path to the Kiosk Evaluations Dashboard.
Chart Actions
Each chart on the page has four action icons in the upper right corner, as shown in Figure 2 below:
Figure 2: Action icons available on each chart.
Hide / Show — hides or displays the chart on the screen.
Maximize — expands the chart to occupy the entire screen, facilitating detailed analysis.
Filters — opens filtering options specific to that chart, such as period, unit, or region.
Download — allows exporting the chart in SVG or PNG formats or the data in CSV.
Available Charts
Evaluations by Day at the Kiosks
Bar chart that displays the quantity and percentage of evaluations recorded by score in the selected period. The available scores are: Terrible, Bad, Fair, Good, and Excellent.
Figure 3: Evaluations by Day at the Kiosks.
Available filters:
Date (DD/MM/YYYY)
Region
Service unit
Daily Success Rate at the Kiosks
Stacked bar chart that shows, per day, the percentage of Positively Evaluated Services in relation to the total of Services Evaluated at the kiosks. Allows identification of days with drops or increases in customer satisfaction.
Figure 4: Daily Success Rate at the Kiosks.
Available filters:
Date (DD/MM/YYYY)
Region
Service unit
Evaluations by Month at the Kiosks
Bar chart that displays the quantity and percentage of evaluations by consolidated scores in the selected month.
Figure 5: Evaluations by Month at the Kiosks.
Available filters:
Date (MM/YYYY)
Region
Service unit
Monthly Success Rate at the Kiosks
Stacked bar chart that displays, by day within the month, the percentage of Positively Evaluated Services in relation to the total of Services Evaluated at the kiosks.
Figure 6: Monthly Success Rate at the Kiosks.
Available filters:
Date (MM/YYYY)
Region
Service unit
Evaluations by Year at the Kiosks
Bar chart that displays the quantity and percentage of evaluations by consolidated scores in the selected year. Allows comparison of the satisfaction profile throughout the year.
Figure 7: Evaluations by Year at the Kiosks.
Available filters:
Year (YYYY)
Region
Service unit
Annual Success Rate of Kiosk Evaluations
Stacked bar chart that displays, by month of the year, the percentage of Positively Evaluated Services and Services Evaluated at the kiosks. Allows identification of months in which the proportion of positive evaluations was higher or lower throughout the year.
Figure 8: Annual Success Rate of Kiosk Evaluations.
Hide / Show — hides or displays the chart on the screen.
Maximize — expands the chart to occupy the entire screen, facilitating detailed analysis.
Filters — opens filtering options specific to that chart, such as period, unit, or region.
Download — allows exporting the chart in SVG or PNG formats or the data in CSV.
