Service Group

Service groups are, for example, the options presented during service for the customer to choose which specialty best fits their service, these groups being linked to departments. If the service group is not linked to any department, the user does not receive the customer's service in the workspace queue.

Now click the topics below to navigate the subject more quickly:

• New Service Group;

• Edit Service Group.

A service group can only be linked to one department, unlike the department, which can be linked to more than one service group.

Figure 1: List of service groups.

When entering Service groups, you already see the list of registered groups, with information whether it is Active or not, which use the Normal operating hours and the Custom contact form.

New service group

Figure 2: creating new service group.

When creating a new Service group, in addition to the name and description, it must be linked to a department. As an option, you have the custom contact form, which is also defined in the Digital service within the Settings, and here you select which one to use and the order of the questions; use the arrows to define the order of what will be asked first within these forms.

And if the operating hours are not the normal ones, you can define them here as well.

Edit Service Group

Figure 3: editing service group.

You can edit all the data present in the Service group:

• name

• description

• linked department

• custom contact form

• normal operating hours

In addition, you can deactivate it, being able to reactivate it when necessary.

Next to the edit icon, you see the trash can if you want to delete this Service group.