Emergency alarms
Monitor and manage emergency triggers recorded during in-person services.
Here you can view the complete history of all emergency alarms triggered during in-person service.
The emergency alarm button is available during services here and can be used in critical situations such as robberies, fires or similar situations.
When triggered, it immediately notifies the registered responsible parties here so they can take the necessary measures.
How to Access
Access: Service / In-Person Service / Emergency Alarms, as shown in Figure 1:
Figure 1: Path to Emergency Alarms.
Main Screen
Figure 2: Main Screen - Emergency Alarms.
The main screen displays a table with all emergency alarms triggered, organized in descending chronological order (most recent first).
Alarm Status
Alarms can have two statuses, identified visually:
Handled (✓ green)
Alarm has already been attended to and resolved
Responsible party has already taken the necessary measures
Emergency situation has been controlled
Not Handled (✗ red)
Alarm still pending attendance
Requires immediate action from responsible parties
Emergency situation may be ongoing
Important: Unhandled alarms (✗ red) require priority attention and immediate action.
How the Alarm System Works
1. Prior Configuration
Before using the alarm system, you must configure the responsible parties who will receive notifications:
Configuration Location:
Service / In-Person Service / Emergency Alarm Settings
Required Data:
Phone number of the responsible parties or E-mail
Without this configuration, the system does not notify anyone in case of emergency.
2. Triggering During Service
When to use:
Any emergency that requires immediate intervention, as defined by the account managers.
How to trigger:
During the in-person service, locate the button Emergency Alarm here
The system automatically records date, time, unit, shift and counter
Notifications are sent immediately to the registered responsible parties
3. Notification of Responsible Parties
Notification channels:
SMS to registered numbers
E-mail to registered addresses
Information sent:
Date and time of the trigger
Unit where it occurred
Specific counter
Shift of the day
4. Action by Responsible Parties
Upon receiving the notification, the responsible party must:
Assess the severity of the situation
Decide on appropriate measures:
Call the police (190)
Call the firefighters (193)
Call SAMU (192)
Call internal security
Other measures according to protocol
After resolving, mark the alarm as handled
Update Emergency Alarm
Figure 3: Update Emergency Alarm.
By clicking the pencil icon in the Actioncolumn, the system opens a modal to update the alarm status.
Modal Fields
Note:
Free text field
To record details about the incident
Information about actions taken
Result of the intervention
Handled:
Toggle (on/off)
When activated: marks alarm as handled (✓ green)
When deactivated: alarm remains unhandled (✗ red)
How to Update
Click the pencil icon on the alarm row
In the Notefield, describe:
What happened
Which measures were taken
How it was resolved
Other relevant details
Activate the Handled toggle if the alarm was resolved
Click Update to save
Or click Cancel to discard changes
Best Practices
Configuration
Register multiple responsible parties:
At least 2-3 people
On different shifts
With 24/7 availability
Keep data up to date:
Remove inactive numbers/emails
Add new responsible parties when necessary
Training
Train the team regularly:
How to trigger the alarm
When to trigger
How to act during emergencies
Periodic simulations
Clear protocol:
Document procedures
Make available in a visible location
Review with the team monthly
Response Time
Set goals:
Prioritize recent unhandled alarms
Last updated