Work time report

Track and analyze the actual time worked by agents, including breaks and transfers.

Here you monitor agents' performance, viewing hours worked, breaks taken and service transfers, as well as detailed analysis of work shifts and team productivity.

How to Access

Access: Service / In-Person Service / Work Time Report, as shown in Figure 1:

^{Figure 1: Path to Work Time Report.}

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Main Screen

^{Figure 2: Main Screen - Work Time Report.}

Above we see a table with the recorded work time for each user/agent.

Available Buttons

• : Exports the report in CSV or PDF format

• : Filters records by period, region, unit and users

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Filter Records

^{Figure 3: Filtering records.}

The button Filters allows refining the view of time records.

Filter Fields

Period:

• Start field: Start date of the period

• End field: End date of the period

• Format: DD/MM/YYYY

Region:

• Filters by specific region. Regions are registered here.

Service Unit:

• List of registered units here.

Users:

• Allows selecting one or more agents.

How to Apply Filters

1. Click the button Filters

2. Select the desired period

3. (Optional) Choose region, unit and/or users

4. Click Confirm to apply

5. Or click Cancel to close without filtering

Results will be updated according to the selected filters.

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Export Report

^{Figure 4: Exporting report.}

The button Export generates work time reports for external analysis.

Export Options

Email address:

• Displays the logged-in user’s email by default

• Can be changed to another recipient

REPORT TYPE:

• An available selection button:

  • Work time report: Exports worked time data

REPORT FORMAT:

• Two selection buttons:

  • CSV: For analysis in Excel/Google Sheets spreadsheets

  • PDF: For printing or formal presentation

How to Export

1. Click the button Export

2. Confirm or change the recipient email address

3. The report type is already pre-selected

4. Choose the Report Format (CSV or PDF)

5. Click Export to confirm

6. Or click Cancel to close

The file will be sent to the user's login email address, including only the records visible after applying filters.

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Actions Menu

^{Figure 5: Actions Menu - Breaks and Transfers.}

In the last column of the table, each record has an icon of three vertical dots (⋮). Clicking it displays a dropdown menu.

^{Figure 6: Actions Menu.}

Menu Options

Breaks:

• Opens a side panel detailing all breaks in the period

• Shows time, type and duration of each break

Transfers:

• Opens a side panel showing service transfers

• Displayed when there was an agent change during the period.