Service changes report
Monitor all classification changes made in in-person services.
Here you view the complete history of classification changes in attendances.
When a client selects the incorrect classification (for example, an elderly person selects Normal instead of Priority), the attendant can correct this during the service.
This report records exactly these corrections, allowing auditing and analysis of classification error patterns.
How to Access
Go to: Service / In-Person Service / Attendance Classification Changes Report, as shown in Figure 1:
Figure 1: Path to Attendance Classification Changes Report.
Main Screen
Figure 2: Main Screen - Attendance Classification Changes Report.
The main screen displays a simple table with all recorded classification changes, organized in descending chronological order (most recent first).
How Classification Change Works
1. Client Selects Initial Classification
Upon arriving at the service location:
Client uses a self-service kiosk
Selects type of service
Selects classification (Normal, Priority, etc.)
System generates ticket and protocol
2. Attendant Identifies Error
During the service:
Attendant notices the classification is incorrect
Example 1: Elderly client with Normal classification
Example 2: Client without priority with Priority classification
3. Attendant Corrects Classification
Through the service interface here:
Attendant accesses the option to change classification
Selects correct classification
System automatically records:
Date and time of the change
Service protocol
Previous classification
New classification
4. Recording in the Report
The change appears instantly in this report, allowing:
Change auditing
Pattern analysis
Monitoring of misuse of priorities
Relation to Other Features
Location: Service / In-Person Service / Service Classification
On this page you create the service classifications that appear here in the report and also in the in-person service.
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