Service type

This screen allows registering and managing Service Types, used to detail and classify tickets within a Service Category.

Service types help define the reason for contact more precisely and directly influence the flow and routing of the service.

Figure 1: List of service types.

List of service types

The listing shows the registered types with the following information:

• Service Category: Indicates the category to which the service type belongs;

• Name;

• Active: Only active types can be used in tickets;

• Action

  • Edit;

  • Delete;

  • View: displays the registration details.